• Where is Cache available?

    Cache is currently available in the United States, United Kingdom, European Union, India and UAE. We are working on making new countries available.

  • What currencies does Cache support?

    Cache currently accepts USD, GBP, EUR and INR for topping up your Base Coin account. Your default currency is automatically detected based on the location in which you sign up.

    If your local credit card allows for currency exchange to top up your account with us, it can use other currencies for top up – yet you will likely incur currency exchange fees set forth by your own bank. Stay tuned as Cache will be accepting other currencies in the future.

  • How can I add money to my Cache Account?

    You can use the same common payment methods you would use elsewhere to deposit or transfer funds. A debit card, credit card, or bank transfer will all work with your Cache Account.

  • What is a Base Coin?

    A Base Coin is a digital representation of funds you can top up your account with. Base Coins are a digital currency that can be used just like cash, anywhere Mastercard is accepted with your Cache Payment Card.

  • How much is a Base Coin worth?

    You will receive 1 Base Coin for every $1 you have topped up your account with. For example, if you top up your account with 100 Base Coins it’s the equivalent of $100. If your default currency is not USD, you will receive the current exchange rate equivalent of your local currency in Base Coins.

  • Can I transfer my Base Coins outside of Cache to another bank account or card?

    Yes, you can transfer your Base Coins back to your original bank account at any time!
    We currently support ACH withdrawals back to your original bank. We do not support debit and/or credit card withdrawals at this time.

    Some “The Bancorp Bank” accounts do not support these withdrawals.

  • Can I spend with my Cache Payment Card outside of the application?

    Cache Payment Cards are coming soon! Cache Payment Cards will be available for users in early 2020. 

    When your Cache Payment Card arrives, you can spend your Base Coins, just like cash, wherever Mastercard is accepted.  

  • Is there a minimum or maximum account balance?

    In order to get started, there’s a low minimum account balance of $10 or your currency equivalent. The current maximum account balance is $10,000, or your currency equivalent.

  • How much do I earn every month on my Base Coin balance?

    You can earn up to 2% on your minimum account balance in Cache Coins each month. Which leads us to our next question…what’s a Cache Coin? We’re so glad you asked.

  • What is a Cache Coin?

    A Cache Coin is a digital representation of funds you can receive as a loyalty bonus, rewards, or cashback. In essence, your Cache Coins are like cashback, only better. You can earn Cache Coins two ways.

    The first is by maintaining a Base Coin account balance with Cache.

    The second is through our network of over 2500+ brands who offer cash back when you purchase with your Cache Payment Card. This cash back is converted into Cache Coins.

    Cache Payment Cards will be coming soon! Stay tuned for their release.

  • How much is a Cache Coin worth?

    One Cache Coin is redeemable for the equivalent of 1/100 USD. If your default currency is not USD, the value would be the equivalent in your local currency at the current exchange rate with USD.

    For example: 100 Cache Coins = $1
    1,000 Cache Coins = $10
    10,000 Cache Coins = $100

  • Do you accept crypto currency?

    No we do not accept any crypto currencies as payment, only fiat funds.

  • How do I spend my Cache Coins?

    Think of your Cache Coins as cash back, only better. When you convert your Cache Coins into Base Coins, you can spend them anywhere Mastercard is accepted as long as you are using your Cache Payment Card.

    Cache Payment Cards are coming soon!

  • How often do I receive Cache Coins?

    Cache Coins are frequently and automatically deposited into your account, we like to call it #CacheDay. You receive Cache Coins based on the minimum balance in your Base Coin account over that period, in addition to the Cache Coins you earned for spending with your Cache Global Spending Card. It’s like payday, only better.

  • How many Cache Coins do I earn on spending with my Cache Payment Card?

    As a Cache Club Member, you’ll receive exclusive rewards when you spend at one of our 2,500+ merchant partners.

    Rewards vary by merchant, and you will find the current earning rate by merchant for spending with our card in the app when the Cache Experience platform launches later this year. 

  • Are my funds protected by a deposit insurance scheme like FDIC in the US, FSCS in the UK or the European deposit guarantee scheme?

    No, we are not a bank and therefore do not offer deposit insurance. 

  • Can I convert my Cache Coins into Base Coins?

    Yes! You can convert your Cache Coins to Base Coins at any point to be spent anywhere just like cash, wherever Mastercard is accepted on your Cache Payment Card.

    Cache Cards are coming soon!

  • Do You Have a Referral Program?

    We do! And we’re so glad you asked, and happy to hear you’re loving Cache! When you refer five friends to Cache, you’ll receive 10,000 Cache Coins when they sign up*

    Full referral program details can be found below. 

    10,000 Cache Coins are equal to $100, or your currency equivalent.

    Eligible users: You must have referred five individual users who opt in to The Cache Club to be considered an eligible user. At the end of 90 days, you will receive your referral bonus if this requirement has been met. Eligible users must also have chosen “yes” when asked to participate in the Cache Club upon signup. If you did not click “yes” upon signup, you can change this at anytime within the left hand menu panel inside the application. 

    Qualifying referral: In order to be considered a qualified referral, each referred user must sign up with a unique code from referee. Each referral must also choose “yes” when asked to participate in the Cache Club during the signup process to be qualified.  If they did not click “yes” upon signup, they can change this at anytime within the left hand menu panel inside the application. All five referrals must sign up with your unique code in order to qualify.

    Payout will only be complete after 90 days, and after the successful five qualifying referrals have created an account with your unique referral code and selecting “yes” when asked to participate in the Cache Club during the sign up process. Referral bonuses cannot be withdrawn prior to this 90 day period.

    Terms due to change at any time at discretion of Cache and without prior notice. Cache reserves the right to refuse payout. Future changes might come into effect retroactively. 

    *This referral program is only available to users in the US, UK and EU

  • Am I able to open more than one Cache account?

    Each individual user is eligible for one singular Cache account. We reserve the right to check valid ID documentation to ensure each individual account was created by a unique individual. 

  • When will my Cache Payment Card be available?

    We aim to have your Cache Payment Card, a global Mastercard, in your hand by early 2020. Time will vary by your current geography. Stay tuned!

  • I was an early adopter of Cache, what happened to the previous model?

    Thank you for being an early adopter of Cache! Based on your feedback we have decided to phase out the initial model and have developed a new model that gives you even more possibilities to earn and spend. If you have further questions, please don’t hesitate to reach out to our Customer Experience team at help@getcache.co

  • I’m an existing investor. Is changing to the New Model going to affect my current investment in the previous model?

    We are phasing out our past program and it will currently not be available to new users. That said, as an existing user, you will not have to wait until your investment matures to receive your funds. Instead, your initial investment will be reflected in your new Base Coin Balance and the amount you’ve earned to date will be directly reflected in your Cache Coin Balance.

    From now on, you will continue to earn every month and do not have to wait until a maturity date. To give you even more options to earn even more in the future, we’ve already added you to our Cache Payment Card priority waiting list. If you have further questions, please don’t hesitate to reach out to our Customer Experience team!

  • How does the Lottery Promotion work?

    Cache gives you consistent monthly returns but daily, those returns are never the same. When you guess how much your daily return will be,  you’ll be entered to win our lottery of $100, or your currency equivalent! The Cache Lottery Promotion will run through the month of February. 

    Qualified Guesses: In order to be considered a qualified guess, you must meet the following requirements:

    1.) Have opted in to join The Cache Club. If you have not yet opted in, you can opt in at anytime on the left hand menu.
    2.) Submit a daily return guess of anywhere between 0.00 - 10.00%. Guesses must be in this format to be successfully submitted.
    3.) You must send Cache to a friend using your lottery specific referral code. For every person that signs up with a valid email address using your unique code, you’ll be entered to win.
    4.) There is no limit to how many guesses you can make per day, but you must meet all requirements in order for it  to be considered a qualified guess.                                        5.) You will earn 200 Cache Coins just for guessing. Each user is only eligible to receive 200 Cache Coins once throughout the promotion.

    1.) A new winner will be announced every 1-7 days within the app, depending on your location.

    2.) Winners will receive their winnings immediately in the form of a Base Coin deposit that is their currency equivalent.

    3.) To withdraw funds, users must have a valid form of government issued ID uploaded to their account to verify their identity.

    Other: This lottery is in no way associated with Apple, nor is Apple a sponsor of any kind.  Users must be at least 17 years of age to participate. Terms are subject to change at any time and without notice. 


  • How do I earn 10% back in February?

    Because we know you want to kickstart your  earnings in 2020, we’re helping you make it happen. During the month of February, we’re sending you 10% back on your minimum account balance. In case you want to put that into perspective, if you put in $5,000 in Cache this month, you’ll passively earn $500 during the month of February. 

    You must have opted into The Cache Club to be eligible. Your reward is determined based on your daily minimum account balance throughout February. Your return will be sent to you in the form of Cache Coins on a regular basis throughout the month. Promotion terms are subject to change. 

  • How does the $1 a day promotion work?

    In order to be considered a qualified for your bonus you must meet the following requirements.

    Giveaway Rules: 

    1.) Have opted in to join The Cache Club. If you have not yet opted in, you can opt in at anytime on the left hand menu. 

    2.) Your reward will be deposited as 1,000 Cache Coins into your account each day you login to Cache.

    3.) You do not earn your 1,000 Cache Coins if you do not use Cache for the day.

    3.) You cannot earn more than 1,000 Cache  Coins per day for this promotion, per user, per device. Any fraudulent activity or abuse of this will result in a shut down of your account. 

    Withdraw Rules: 

    1.) You must convert your Cache Coins to Base Coins before you can withdraw.

    2.) You can only withdraw your earnings after the 30 day period is complete. 

    2.) You must have a total balance of 10,000 Coins in order to withdraw your funds with no fee.

    3.) If you want to withdraw your earnings with a lower balance, you will be subject to a 80% fee.

    4.) You must opt in to The Cache Club to be eligible for withdraw.

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